Home Energy Saver

Privacy Policy

Home Energy Saver (homenergysaver.com.au) is owned and operated by Cushway Consulting Pty Ltd (ABN 83 677 395 514).

‘We’, ‘us’ and ‘our’ refer to Home Energy Saver and our related businesses.

Our Commitment To Your Privacy

We take the protection of your personal information seriously. This policy explains what personal information we hold about you, how we collect it, what we do with it, and the choices you have.

Any personal information we collect will only be used for the purpose it was collected for, or as otherwise permitted by law. We are committed to complying with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) and any other applicable privacy law.

How We Collect Personal Information

We collect personal information in the following ways:

  • Eligibility check and enquiry forms: when you complete the quiz or a form on homenergysaver.com.au we collect the details you enter, such as your name, email address, phone number, property address, home ownership status, current solar status, energy usage or bill size, and anything else you choose to tell us.
  • Analytics tools: we use analytics services, which may include Google Analytics, to understand how visitors use our website. These services collect information such as pages viewed, time on site, device and browser type, and approximate location. Google offers a browser add-on that lets you opt out of Google Analytics.
  • Advertising platforms: we use advertising and measurement tools, including the Meta pixel, to measure the performance of our advertising and to show relevant ads. These tools may set cookies or collect device identifiers when you visit our site.
  • Cookies: our website uses cookies, which are small text files stored on your device. They help the site remember your preferences and understand how it is used. You can disable cookies in your browser settings, although some features of the site may not work as intended if you do.
  • Third-party services: we may receive information from third-party platforms you use to interact with us, such as social media. That information is also subject to the privacy policies of those platforms.

By using our website you consent to the collection and use of your information as described in this policy.

The Personal Information We Collect

  • Full name
  • Email address
  • Phone number
  • Property address
  • Property information, including ownership and roof type
  • Current solar or battery status
  • Energy usage or electricity bill information
  • IP address
  • Browser and device information

How We Use Your Personal Information

We collect and use your personal information to give you an indication of whether your home may qualify for solar and battery incentives. This may include information such as your Clean Energy Regulator zone, potential rebate amounts, and estimated solar savings. All figures are estimates only and are not guarantees.

We also use your personal information to connect you with one of our partner providers, being solar and battery supply and installation companies. Those partners may contact you, provide a quote, arrange a site assessment, and discuss their products and services with you.

Home Energy Saver and our partner providers may also use your personal information to promote and market products and services to you. If you do not want us to contact you for marketing purposes, please email hello@homeenergysaver.com.au.

When you submit your details through our website you give your express consent to receive marketing communications, including calls, SMS and email, about solar, battery and energy products and services from us and our partner providers. You may withdraw this consent at any time by contacting us using the details in this policy or by following the opt-out instructions in any marketing message you receive.

Consent To Share Your Information

We may share your personal information with our partner providers so they can contact you about their products and services. By submitting your details through our website you consent to us sharing your information in this way.

By giving this consent, you agree that:

  • the partner provider may use your personal information to contact you about their products and services;
  • the partner provider may store your personal information for that purpose; and
  • you may withdraw your consent at any time by contacting us as set out in this policy.

We may receive a referral fee or other commercial benefit from partner providers when we pass your details to them.

Cookies, IP Addresses And Usage Data

Cookies are an industry standard used by most major websites. They are usually used to remember your preferences and improve your experience. In some cases cookies may collect personal information, and we protect that information in the same way as information collected by other means. Most browsers accept cookies by default, but you can change your settings to disable them or to warn you when they are being used.

We may also collect IP addresses and web log, device and connection information. We use this information for session management, security, and to help detect and prevent misuse of our website.

We may use third-party services to analyse usage of our website. These services are not intended to collect personally identifiable information, and where any is incidentally collected it is not used by us or the third party for any other purpose.

Keeping Your Information Accurate

We take reasonable steps to make sure the personal information we hold is accurate, complete and up to date. Because accuracy depends largely on the information you give us, we ask that you let us know of any errors and keep us informed of changes to your details by emailing hello@homeenergysaver.com.au.

Accessing Your Personal Information

You have a right to request access to the personal information we hold about you, subject to some exceptions allowed by law. We may ask you to put your request in writing for security reasons, and we may charge a reasonable fee for locating and providing the information.

Security Of Your Personal Information

We store personal information in a secure environment and take reasonable steps to protect it from misuse, loss, and unauthorised access, modification or disclosure. Personal information may be held in electronic and, in some cases, paper form.

Data Retention

We keep your personal information only for as long as it is needed for the purposes for which it was collected, or as required by law. When it is no longer needed we take reasonable steps to securely destroy or permanently de-identify it.

Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites and recommend you read their privacy policies. This policy applies only to information collected by Home Energy Saver through our website.

How To Contact Us

If you have a question about privacy, would like to opt out of marketing, or would like us to delete your personal information, please contact us between 9.00am and 5.00pm (AEST), Monday to Friday.

Complaints

If you are unhappy with how we have handled your personal information, or believe we have breached the Privacy Act, please contact us at hello@homeenergysaver.com.au. We will acknowledge your complaint within seven days and aim to give you a decision within 30 days.

If you are not satisfied with our response you may refer your complaint to the Office of the Australian Information Commissioner:

Changes To This Policy

We review our policies regularly to keep up with changes in technology, the law and market practice, and may update this policy from time to time. The current version will always be available on this page. You may request this policy in an alternative format by contacting us.